Travel support
Help at
any altitude.
Find fast answers for installation, activation and connection issues. If you are still stuck, contact the support team.
Email support ↗Installation
QR scanning, manual setup and preflight checks.
02Connection
APN, roaming and local network troubleshooting.
03Plans
Validity, data usage, top-ups and refunds.
Frequently asked
Quick fixes.
My QR code will not scan
Connect to Wi-Fi, increase screen brightness and confirm the eSIM has not already been installed. Use the manual activation details from your email if needed.
When should I install the eSIM?
Install before departure over reliable Wi-Fi, but keep it switched off until you reach your destination.
I landed but have no data
Choose eSIM Sonic for mobile data, enable data roaming, restart the phone, then select a supported network manually if automatic selection does not connect.
Can I use WhatsApp with my regular number?
Yes. Your WhatsApp account remains linked to its existing number while eSIM Sonic supplies mobile data.
Can I top up my plan?
Top-up availability depends on the destination and plan. If unavailable, install a new eSIM plan before the current one expires.
Can I get a refund?
Unused, uninstalled plans may be eligible under the refund policy. Contact support with your order number.
Still grounded?
Talk to a human.
Include your destination, phone model and order number so the team can help faster.